Issue with Your Phone

To help us address your concerns quickly and efficiently, please provide the following details when reporting an issue with your phone:

1. Description of the Problem

Clearly describe the issue:

• Is the phone completely non-functional (e.g., does not power on, no signal)?
• Are you experiencing connectivity issues (e.g., interference, dropped calls)?
• Are specific features not working (e.g., call forwarding, conference calling)?

2. Phone Details

Provide key information about your device:

• Serial Number: This can typically be found on the back of the phone or in the settings menu.
• MAC Address: Usually listed on a sticker attached to the device.

3. Location Information

• Include the address of the location where the issue occurs.

4. Time and Duration of the Problem

• Provide a timeline for the issue:
• When did the problem first occur?
• Is the issue constant or intermittent?
• If intermittent, specify the times it most commonly occurs.

5. Contact Information

Share your contact details so we can reach you for follow-up:

• Your full name and phone number.
• Your email address.