Internet Issue

How to Provide Complete Information for Quick Internet Issue Resolution

To ensure our support team can quickly and accurately resolve your internet issues, please provide the most comprehensive and precise information possible. Below is a detailed checklist of the data to collect and how to gather it.

1. Location

• The exact location where the issue occurred

2. Problem Description

• Is the internet completely unavailable, or has the speed decreased?
• Are there interruptions, such as unstable connections or frequent disconnections?
• Which devices are affected by the issue (e.g., computers, phones, tablets)?

How to Check:
Attempt to connect to the internet using multiple devices.
If you notice a decrease in internet speed, measure it using services like Speedtest.net and record the results.

3. Equipment Status

• Is the router or modem functioning? Check which indicators are lit (e.g., “Power,” “Internet,” “Wi-Fi”).
• Are there any physical damages to cables or equipment?

4. Time and Frequency of the Problem

• The exact time when the issue first occurred.
• How often the problem arises (e.g., one-time, constant, or intermittent).

5. Additional Details

• Are other users on the same network experiencing similar issues?

By gathering and sharing this information, you enable our support team to pinpoint the issue more efficiently and provide a swift resolution.