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How-to use TruFit Helpdesk

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Steps for Submitting a Ticket with TruFit HelpDesk

 

Accessing the Platform:


Creating a Ticket:

  • Click the "Create Ticket" button in the portal.


Filling Out the Ticket Form:

  • Provide detailed personal contact information.
  • Include a non-club phone number if experiencing phone issues.
  • Specify your club's location.
  • Select the appropriate issue category (avoid "something else" if a relevant category exists).
  • Add CCs for notifications, a descriptive subject, and detailed problem description (include error messages or steps to reproduce the issue).
  • Attach supporting files if needed.


Submitting the Ticket:

  • Review the form for accuracy.
  • Submit the ticket and note the confirmation message and email with the ticket ID.


Tracking Tickets:

  • Access the "Tickets" section on the portal to view statuses (e.g., Open, In Progress, Resolved).


Communicating with Support:

  • Reply via the "Messages" section or support email if additional details are needed.


Closing the Ticket:

  • The ticket is marked "Resolved" by support upon issue resolution.
  • Review the resolution details. If satisfied, no further action is needed.
  • If unsatisfied, reopen the ticket or submit a new one.
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