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How-to use TruFit Helpdesk
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Steps for Submitting a Ticket with TruFit HelpDesk
Accessing the Platform:
- Visit http://helpdesk.clubtrufit.com.
- Log in with your company credentials.
Creating a Ticket:
- Click the "Create Ticket" button in the portal.
Filling Out the Ticket Form:
- Provide detailed personal contact information.
- Include a non-club phone number if experiencing phone issues.
- Specify your club's location.
- Select the appropriate issue category (avoid "something else" if a relevant category exists).
- Add CCs for notifications, a descriptive subject, and detailed problem description (include error messages or steps to reproduce the issue).
- Attach supporting files if needed.
Submitting the Ticket:
- Review the form for accuracy.
- Submit the ticket and note the confirmation message and email with the ticket ID.
Tracking Tickets:
- Access the "Tickets" section on the portal to view statuses (e.g., Open, In Progress, Resolved).
Communicating with Support:
- Reply via the "Messages" section or support email if additional details are needed.
Closing the Ticket:
- The ticket is marked "Resolved" by support upon issue resolution.
- Review the resolution details. If satisfied, no further action is needed.
- If unsatisfied, reopen the ticket or submit a new one.